Eligibility and Authority
You must be at least 16 years old and legally capable of entering this agreement to use the Service. If you are accepting these terms on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.
Account and Credential Security
You are responsible for all activity that occurs under your account credentials, API keys, and OAuth tokens, whether or not you authorized it. You must use a valid email address, keep your credentials confidential, rotate any credential you suspect has been compromised, and notify us promptly at hello@gauzza.com of any suspected unauthorized access.
License to Use the Service
Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes. This license does not permit reselling, sublicensing, reverse engineering, or building a competing product using access to the Service.
Acceptable Use
You may not use the Service to: violate any law or third-party right; attempt unauthorized access to any account, system, or data; distribute malware; scrape, stress-test, or degrade shared infrastructure; circumvent rate limits or usage tiers; or submit content you do not have the right to submit, including protected health information absent a signed Business Associate Agreement (see Privacy Policy). We may suspend access immediately, without prior notice, for activity we reasonably believe violates this section.
Customer Data and Content Ownership
As between you and us, you retain all right, title, and interest in the data and content you submit to the Service ("Customer Data"). You grant us a limited license to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you. You are solely responsible for ensuring Customer Data, and your instructions for processing it, comply with applicable law, third-party rights, and any confidentiality obligations you owe to others.
Fees, Billing, and Refunds
Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law or expressly stated at time of purchase. We may change pricing on a going-forward basis with at least 30 days' notice to active subscribers; continued use after the new pricing takes effect constitutes acceptance. Failure to pay fees when due may result in suspension of access.
Service Changes and Availability
Features may be added, modified, or removed over time. The Service is provided on an as-available basis and may be affected by maintenance, incidents, or third-party dependency outages (including our LLM, database, and hosting providers). We do not guarantee a specific uptime percentage unless separately agreed in writing.
Suspension and Termination
We may suspend or terminate your access for material breach of these terms, security risk, suspected fraud, non-payment, or abusive behavior, with notice where reasonably practicable. You may terminate by deleting your account at any time. Upon termination, your license to use the Service ends immediately; Section titled "Data Retention" in our Privacy Policy governs post-termination handling of your data.
Intellectual Property
We and our licensors retain all right, title, and interest in the Service itself, including its software, design, and trademarks, excluding Customer Data. Nothing in these terms transfers any of our intellectual property rights to you except the limited license granted above.
Disclaimers
Except where prohibited by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, secure, or error-free.
Limitation of Liability
To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility; and (b) our total aggregate liability arising out of or related to these terms or the Service will not exceed the greater of (i) the amount you paid us in the 12 months preceding the claim, or (ii) $100. Some jurisdictions do not allow these limitations, so they may not apply to you in full.
Indemnification
You agree to defend, indemnify, and hold harmless Gauzza LLC and its officers, employees, and agents from any claim, damage, or expense (including reasonable attorneys' fees) arising from: your Customer Data, your use of the Service in violation of these terms, or your violation of applicable law or a third party's rights.
Dispute Resolution and Arbitration Agreement
Most concerns can be resolved by emailing hello@gauzza.com; please contact us before filing a claim so we can attempt to resolve the issue informally within 30 days.
If a dispute is not resolved informally, you and Gauzza LLC agree that it will be resolved by binding, individual arbitration administered under the rules of the American Arbitration Association, seated in Pennsylvania, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to prevent misuse of intellectual property or unauthorized access to the Service.
YOU AND GAUZZA LLC EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Claims must be brought in an individual capacity only. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration, and the rest of this section remains in effect.
You may opt out of this arbitration agreement within 30 days of first accepting these terms by emailing hello@gauzza.com with your account email and a clear statement that you opt out of arbitration.
Governing Law and Venue
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles, except where applicable consumer-protection law requires otherwise. Subject to the arbitration agreement above, the state and federal courts located in Pennsylvania have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction there.
DMCA / Copyright Complaints
If you believe content accessible through the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to hello@gauzza.com, including the copyrighted work, the allegedly infringing material and its location, your contact information, and a good-faith statement of infringement and accuracy under penalty of perjury.
Export Compliance
You may not use or export the Service in violation of U.S. export laws and regulations, including sanctions administered by the U.S. Treasury's Office of Foreign Assets Control, and you represent you are not located in, or a national of, any country subject to a U.S. embargo or on a restricted-party list.
Changes to These Terms
We may revise these terms from time to time. For material changes, we will provide notice (e.g., email or in-product notice) at least 15 days before the new terms take effect. Continued use of the Service after the effective date of a revision constitutes acceptance of the updated terms.
Miscellaneous
If any provision of these terms is found unenforceable, the remaining provisions remain in full effect. These terms, together with the Privacy Policy, constitute the entire agreement between you and Gauzza LLC regarding the Service and supersede prior agreements on the subject. We may assign these terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our written consent.